Last updated: September 3, 2026
1. The short version
Premium is a digital service (49,000 UZS per month, via Telegram - see the pricing page). Once access is unlocked, the product is considered delivered, so sales are generally final. That said, if we made a mistake - double payment, wrong amount, or access never worked - you get your money back. We'd rather keep a student happy than keep 49,000 UZS.
2. When you can get a refund
- Double or duplicate payment - the extra payment is refunded in full.
- Access never activated - you paid and sent the screenshot, but Premium was never unlocked and we couldn't fix it within 3 days.
- Service substantially unavailable - the platform is broken for an extended period (more than 7 consecutive days) during your paid month.
- Accidental wrong amount - for example, you sent 490,000 instead of 49,000; the difference is refunded.
3. When refunds don't apply
- Change of mind after Premium was unlocked and usable.
- Partial periods - "I used 10 days, refund the rest" - a month that has been used is a month that was delivered.
- Account termination for rule violations - if access was removed because of account sharing, scraping, or abuse (see Terms of Service), the payment is not refunded.
- Not using Premium - paying and simply not studying isn't grounds for a refund.
4. How to request a refund
Message @AzizbekEn on Telegram with:
- your platform username,
- the payment screenshot, and
- a short description of what went wrong.
Requests are reviewed as fast as possible - usually within 1-3 days. Approved refunds are confirmed in the same chat.
5. How refunds are paid
Refunds are returned by card transfer (Uzcard or the card you paid from). Because payments are manual, refunds are manual too - we confirm the card details with you in chat before sending.
6. Cancelling vs refunding
You can cancel anytime by simply not renewing - your access stays until the paid period ends. Cancelling stops future charges (there are none - payments are manual month-by-month), but it doesn't refund the current period.
7. Contact
Telegram: @AzizbekEn - Email: support@avazovielts.uz
This policy reflects how we actually handle refunds, but it is not legal advice. For a specific legal requirement, get proper legal counsel.